Shea
Golden
Sales Manager — Lancaster
Over the course of my 4 years at Cintas, I have become extremely passionate about training & development, driving new business, and creating relationships with every partner I come across. I strive for consistency as a top performer in the Northeast Market, and I am proud to be a dedicated Captain, Mentor, and Trainer eager to take the next step in my Cintas career as a Sales Manager.
Throughout my tenure I have achieved President's Club and multiple Summit Clubs by demonstrating solid routines, excellent communication and collaboration skills, holding myself accountable to my goals and team projections, and never accepting the status quo.
I pride myself on being the go-to person at my location regardless of which partner I am working with. My plant and service team relationships are the reason I have been able to grow and succeed at Cintas. There is not a partner I walk by without greeting and sparking up a conversation. Building those connections is what drives everything I do.
Outside of Cintas, I enjoy spending time with my wife, family, and friends. My favorite hobbies include Golfing, Fishing, Playing Soccer, Going to Concerts, and watching any type of sports.
During my time at Cintas, I have led Monday Morning Meetings, facilitated Monday Onboardings, and conducted Wednesday Trainings and Phone Blocks. As a tenured partner on the team, I have developed strong expertise in garment tracking and efficiency, SAP, Microsoft Dynamics, and Zoom. I leverage this knowledge daily to serve as a reliable, go-to resource across various aspects of the business. This experience has helped ensure our team has a clear understanding of everything required to succeed in the Uniform Representative role. When a question falls outside my immediate scope, I take pride in knowing how to identify and connect with the right contacts to deliver accurate, timely answers. My ability to provide direction, maintain momentum, and support the team when it matters most has made me a dependable teammate others can count on.
Traveled to Location 780 in Long Island, NY to lead a hands-on safety training session for their team. Delivered a comprehensive walkthrough of Arc Flash Gloves and Suits covering proper usage, inspection protocols, and the critical importance of PPE compliance in electrical hazard environments. The session equipped the team with the knowledge and confidence to present these products effectively and keep their customers safe on the job.
Conducted multiple trainings at Location 101 in Allentown, PA covering a wide range of topics to develop the sales team and drive performance. Trainings included ZoomInfo Intent Trainings to help partners leverage data for smarter prospecting, FRC Trainings to build product knowledge around flame resistant clothing, Creative Prospecting Training to sharpen outreach strategies and pipeline development, Apparel+ Trainings to expand product line expertise, and Target Trainings to help the team identify and pursue high value opportunities with greater precision.
My first 30 days will be dedicated to listening, learning, and building relationships with every partner at the location. I want to be a sponge and take as much as I can in a short amount of time. I will need to understand the team, the market, and the expectations before acting.
Days 31–60 I will shift from observer to contributor. I want to take ownership in identifying quick wins and executing early momentum.
By day 90, I will be fully operational and accountable. Making sure the team is on the path to success and delivering consistent results.
Growing up in Pottsville taught me what it's like to be part of a close, connected community. Lancaster has that same sense to it, and it's something I naturally relate to.
My time at Cintas has put me through just about every situation imaginable. Early on, I struggled to find my footing. I wasn't producing the way I should have been, and I had to make a choice to adapt or fall behind. I adapted. Since then, I've worked across nearly every type of territory there is, and that experience taught me how to read a market, connect with people, and find a way to succeed no matter what I'm walking into.
Even in my best years, things haven't always gone smoothly. But I've learned how to navigate the hard stretches without letting them derail the bigger picture. That consistency, not just in the highs but through the lows, is something I take a lot of pride in.
I stay organized and communicate well because that's just how I work day to day. While at Location 101, I've gotten to know almost everyone in the building and built solid working relationships along the way. The knowledge I've gained, combined with those relationships and experiences, is what I'm bringing with me to Lancaster.
Target routines are a critical driver of success and serve as a strong complement to my door-to-door efforts. Throughout my time in the role, I have prioritized consistent communication with all of my MAMs, establishing weekly and biweekly meetings and check-ins to stay aligned and proactive. To support this structure, I created a Funnel Tracker that I can reference at any time, allowing me to stay organized and run my territory efficiently.
Specifically, for my CMAM, I created an Excel tracker that we can both update in real time. This ensures direct transparency on X-dates and execution on all of my accounts. Because each MAM operates differently, I make it a point to understand their individual working styles so I can effectively collaborate, add value, and remain top of mind as a representative.
